Req ID : 432871

Address : 9416 I-20 Frontage Rd Sweetwater, TX, 79556

Welcome to Love’s!

Where People are the Heart of Our Success

Hotel Front Desk Supervisor

Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department.

Front Desk Supervisors will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient, and friendly manner.

Benefits That Can't Be Beat

• Medical / Dental / Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Team Member bonus program
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

How You'll Fit In

• Greet customers as you see them, speak politely, and assist customers
• Directs, coaches, and trains staff during shifts
• Makes schedules and adjustments to hours. Assigns breaks and lunches during shift
• Implements training of company or franchise policies and procedures, operational goals, and objectives
• Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in
• Respond to guest complaints, inquires, and requests conduct research and resolve or negotiate solutions for guest satisfaction in a timely, friendly, and efficient manner as needed
• Addresses problems that may come up while on duty and communicates progress to management
• Performs duties of department at the front desk, in maintenance, housekeeping or restaurant
• Communicates with other departments to coordinate events and activities at the property
• Input and retrieve information from the computer including but not limited to : confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• May count cash drawers, determine inventory levels, maintain department equipment and supplies and make recommendations or requests and communicate concerns to the department manager or general manager
• Oversees cleanliness and organization of work area
• Maintain a safe facility and use safety first practices to remain accident-free
• Other tasks as assigned

Typical Physical Demands

• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration.

The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Last updated : 2024-04-23